Refund policy
We want the experience of shopping with Cedar Morrow to remain clear after your order is placed. If something about your chandelier, pendant light, wall light, or another lighting product is not right, this policy explains how return requests, exchanges, refunds, and cancellations are handled.
30-Day Return Window
You may request a return within 30 days from delivery.
To begin a return, contact us at info@cedarmorrow.com before sending the product back. Cedar Morrow will review your request and, if approved, provide the applicable return instructions.
Submitting a return request does not authorize a product to be sent back immediately. Please wait until you receive approval and the applicable instructions from Cedar Morrow.
How to Request a Return
- Email info@cedarmorrow.com with your order information and the reason for your return request.
- Cedar Morrow will review your request.
- If the return is approved, we will provide the applicable return instructions.
- Send the product according to the approved instructions.
- After the returned product is received, it will be inspected within 1–3 business days after receipt.
- Following inspection and approval, the applicable refund will be processed within 10 business days after inspection and approval to the original payment method.
If you are unsure whether your product is eligible for return, please contact us before sending anything back.
Return Shipping
Return shipping is free for approved returns.
The instructions supplied after approval will explain the applicable return-shipping process. Please follow those instructions rather than arranging or sending a return independently.
Return Address Information
Cedar Morrow's Operating Address is provided for business identification and transparency. It is not automatically a Return Address or return destination.
Please do not send products back before your return request has been reviewed and approved. The appropriate return destination or other return instructions will be supplied as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Exchanges
Exchanges are available for eligible products within the applicable 30-day window from delivery.
To request an exchange, contact info@cedarmorrow.com with your order information. We will review the request and provide the applicable instructions if the exchange is approved.
Return shipping is free for approved exchanges.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact info@cedarmorrow.com with your order information and details of the issue.
We will review your request and provide the appropriate instructions. If a return or exchange is approved, return shipping is free.
If a refund applies, it will follow the same inspection and refund process described in this policy.
Inspection & Refund Processing
Once an approved returned product reaches the return destination provided through the approved return process, Cedar Morrow will inspect it within 1–3 business days after receipt.
Following inspection and approval, the refund will be processed:
- Within 10 business days after inspection and approval
- To the original payment method
Business days are Monday–Friday.
Restocking Fees
Cedar Morrow charges no restocking fee.
Order Cancellations
Orders may be cancelled before shipment.
If you would like to request a cancellation, please contact info@cedarmorrow.com as soon as possible. Once the order has shipped, it is no longer eligible for cancellation under this policy.
After delivery, you may submit a return request within the applicable 30-day return window.
Need Assistance?
Questions about a return, exchange, refund, cancellation, damaged product, or incorrect item are welcome. Contact us at info@cedarmorrow.com and we aim to respond within 48 business hours.
Contact & Business Information
Store Name: Cedar Morrow
Operating Address: 17866 Juneberry Seed St, Hockley, TX 77447, United States
Contact Email: info@cedarmorrow.com
Operating Hours: 9:00 AM–7:00 PM (GMT-6)
The Operating Address above is provided for business identification and transparency. It is not designated as Cedar Morrow's Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.